Janet Fazzina
Customer Service Representative @Voya Financial
Hartford, CT, US
EMAILS
j••••••••@voya.com
MOBILE NUMBERS
+18•••••••51
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WORK HISTORY
Dec 2019 — Present
Customer Service Representative @Voya Financial
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EDUCATION
1984 — 1989
University of Connecticut
Bachelor of Arts (B.A.), General Studies minor Business Administration
SKILLS
Process ImprovementTeam BuildingManagementOutage ManagementProblem SolvingElectricity MarketsEmployee TrainingProgram ManagementPowerpointMicrosoft ExcelCustomer SatisfactionTrainingMicrosoft OfficeNercUtility IndustryPeople SkillsStrategic PlanningAccount ManagementTeam LeadershipCoachingLeadership DevelopmentContact CentersSmart GridLeadershipCustomer ExperienceCall CenterSmart MeteringTeam ManagementGas TurbinesProject ManagementCall CentersElectric PowerMetersCustomer EngagementBusiness Process ImprovementQuality AssuranceDemand ResponseCustomer ServiceEnergySix Sigma
ABOUT JANET FAZZINA
Customer Service Supervisor with extensive experience as a Call Center leader in the…
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