Janet Hurd
Director @American Express
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WORK HISTORY
Director @American Express
Greensboro/Winston-Salem, NC, US
Global Partner & Specialty Servicing oversees critical partner relationships for American Express\' Servicing Network. The Integration, Engineering, and Reporting team provides project management, process improvement and both financial and operational analytics to the organization to maximize the value the partner relationships bring to the enterprise.
EDUCATION
North Carolina State University
BS, Industrial Engineering
Harvard Business School
Certificate
SKILLS
ABOUT JANET HURD
An Industrial Engineer with strong technical experience and leadership in Financial Services industry delivering strategic projects with significant quality improvement and expense reduction results. Responsible for direct reports as well as multi skilled teams, recognized for leadership skills and understanding the business. Able to collaborate with others to determine priorities and focus resources to deliver results and achieve goals. Experienced in Technical Delivery, Program Migrations, Partner Set up, Call Center Operations, Credit and Collections, Fraud, Disputes, Acquisitions, Customer Service, Card Replacement and other processes and programs throughout American Express.
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