Janet M. Pagan

About Janet M. Pagan

Human services executive with 20+ years leading residential, behavioral health, and community-based programs for vulnerable populations. Proven track record in program start-ups, operational excellence, trauma-informed care, and regulatory compliance, achieving measurable outcomes including improved utilization, census, and staff performance. Passionate about building high-performing teams, strengthening organizational strategy, and advancing equity and quality in service delivery.

Experience

1. Program Director

   Comunilife, Inc.

   Feb 2024 — Present · New York, NY, US

   COMUNILIFE INC. – Casa El Faro | Program Director | 2024 – PresentLead operations for a residential shelter program serving families with complex behavioral, social, and developmental needs.Oversee program budget, financial operations, and resource allocation to ensure fiscal sustainability.Direct multidisciplinary teams and foster a high-performing, trauma-informed culture.Ensure regulatory compliance with federal, state, and contractual requirements.Develop performance metrics and implement continuous quality improvement initiatives.Build and maintain strategic partnerships with community stakeholders.

Education

• Baruch College

  Master of Public Administration (M.P.A.), Public Administration

• Saybrook University

  PhD, (In Progress), Integrative Social Wok

• SUNY New Paltz

  Bachelor of Science (B.S.), Elementary Education and Teaching, Black Studies, Latin American Studies