Janet Lieu-Toan

WORK HISTORY

EDUCATION

ABOUT JANET LIEU-TOAN

Strategic and results-driven professional with a proven track record in client implementation, and operations. With over a decade of experience in SaaS, technology, and customer focused industries, I specialize in optimizing processes, driving operational efficiencies, and enhancing customer experiences. Currently, as a Client Implementation Analyst at Blackline Safety, I leverage data driven insights to streamline processes, develop KPI dashboards, and improve team performance. My ability to identify roadblocks and implement scalable solutions has been instrumental in enhancing operational efficiency. Previously, as a Team Lead in Client Implementations, I managed cross-functional teams, led training initiatives, and spearheaded collaboration efforts to improve customer retention. My background in CRM (HubSpot) and ERP (NetSuite) systems, combined with a keen eye for process improvements, allows me to drive impactful changes that benefit both clients and internal teams. Passionate about continuous improvement and team development, I thrive in fast-paced environments where problem solving, leadership, and innovation come together to create lasting business success. Let’s connect to discuss how we can collaborate!