Janet Collins

Residential Estimator @Gemini Homebuilders

Guelph, ON, CA

Have worked extensively within Tarion guidelines to help mitigate \"black mark\" or non-compliance risk in the management of homeowner warranty and repairs - meeting all regulations and homeowner satisfaction.Coordinate scheduling for warranty tech and trade partners appointments in completion of repairs per Tarion timelines and construction performance guidelines.Accountable for all Tarion conciliations, with over 14 years of experience interacting and liaising with warranty representatives and coordinators in resolving consolidated warranty items.Engage with homeowners to identify mutual resolutions, satisfying any consolidated items to meet and exceed client expectations.Participate in mediations with Tarion representatives and homeowners where conciliation resolution are not met, fielding all homeowner inquires regarding warranty concerns.Oversee warranty coordinators and techs to ensure all processes and procedures are met, monitoring budget and timeline indicators to support the attainment of internal revenue projections.In addition to new home construction projects, maintain comprehensive knowledge of and experience with the condominium at, overseeing both interior homeowner warranty, and common element warranty claims.Reviewed condominium performance audits for mid-rise and townhome property, identifying warranted items and updating Tarion and Engineer/Property Managers on the status.Meet with Engineers,trade partners,and Tarion representatives on-site to review items identified through performance audits - subsequently scheduling trade and warranty techs to complete warranted item repairs within the warranty period and in alignment with Tarion\'s construction performance guidelines.Conduct pre-delivery inspection of common elements with the construction team to identify deficiencies to be corrected prior to building hand-off to Condominium Corporations.

Conestoga College

Registered Condominium Property Management