Janet Amusa-Atanda

Customer Service Advisor @Concentrix

Manchester, GB

Taking inbound calls and making outbound calls to customers experiencing service issues.• Talking to our customers when they experience an issue, providing them with regular updates, offering welfare and support for priority service customers.• Deal with customer complaints as the first point of contact and be responsible for maintaining a 1st class service to all our customers.• Maintaining ongoing relationships with customers after the point of sale to ensure customer retention• Work in line with Contact Centre processes and targets to ensure a professional service is provided at all levels.