Janesse Taylor
Contact Center Manager - | Dynamic Sales Manager | Inside Sales Strategist | Driving Profitable Growth through Innovation | Remote Work Advocate
- Role
- Contact Center Supervisor at Independence Pet Group
- Location
- Belvidere, IL, US
- LinkedIn followers
- 500 followers
About Janesse Taylor
About Me:I am a results-driven Sales Manager with a passion for transforming product offerings and maximizing value, sales, and profitability. Over the course of my career, I\'ve consistently delivered impressive results by optimizing sales processes, empowering teams, and fostering a culture of continuous improvement. Key Achievements: Overhauled product offerings, leading to:A remarkable 17.7% increase in orders.An 18.2% boost in Sell Through Rate.A 6.2% rise in Average Ticket Size.A staggering 20.7% growth in Total Revenue.A remarkable 36% surge in the Productivity Index, even as leads decreased by 21.5%. Sales Strategy: Crafted and executed data-driven sales strategies to maximize revenue and profitability. Leveraged technology and analytics to optimize lead generation, conversion rates, and sales processes. Continuously monitored market trends and competitor activities to stay ahead of the competition. Leadership & Team Development: Led staffing, supervision, scheduling, development, evaluation, and performance management efforts. Spearheaded the implementation of a Rep Development Program, KPIs, standards, and scorecards to set and exceed minimum expectations and goals. Established an Employee Recognition program, celebrating monthly and quarterly winners. Pioneered new sales bundles and streamlined the sales administration process, ensuring efficient departmental projects. Continuous Improvement & Engagement: Initiated the first-ever employee quarterly survey to amplify frontline and leadership voices, achieving an impressive 94.7% participation rate. Instituted quarterly self-appraisal and reviews for team leads and reps, promoting growth and accountability.Let\'s connect and explore opportunities to leverage my expertise in driving sales growth, team development, and process optimization. I\'m committed to achieving outstanding results and fostering a culture of excellence.
Experience
Contact Center Supervisor
Dec 2023 — Present · US
Education
University of Phoenix
Associate of Arts and Sciences - AA, Accounting
2012
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