Janessa France

Eligibility Supervisor @Union County, NC

Monroe, NC, US

Provides leadership, direction, planning, monitoring and evaluation of work activities to manage the work of the unit. Plans short and some long-range work operations, priorities, and goals within the unit and/or sub-units supervised. Disseminates policy and other pertinent information to ensure that the staff maintains a working level of knowledge and skill; and prepares and implements unit operating procedures to ensure an effective workflow. Works with state program representatives on audits as well as issues that arise regarding policy questions and system issues. Assists Intake workers and ongoing workers with taking and processing applications and case re-certifications as needed. Ensures staff adheres to Federal and State standards with regards to the quality of work and the timeliness or work required in processing income maintenance applications and case re-certifications. Works directly with other agencies on investigation and/or prosecution of fraudulent activities. Establishes unit goals and objectives for the purpose of program planning and revision Participates in the staff selection process to secure the most qualified staff replacements; and evaluates staff performance and manages personnel actions for merit increases, promotion, disciplinary action, demotion or dismissal. Counsels staff regarding performance and grievance policies and may have the authority to issue oral and/or written warnings. Makes recommendations on dismissals to a higher-level supervisor. Investigates and evaluates client complaints regarding eligibility staff. Provides on-the-job training and arranges for employees to attend workshops and other job-related training. Assists with training of Eligibility Specialists to insure they are up to date on policy. Assists with developing budget proposals/grants to include analysis of data, cost analysis, presentation development and information gathering. Develops and maintains cooperative and courteous relationships.

Winston-Salem State University

Bachelor's degree