Janer Cheng
Customer Success Enablement @ Insider | Training, DevelopmentCustomer Success | Customer Retention, Account Management
- Role
- Senior Customer Success Enablement at Insider One
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
Experience
Senior Customer Success Enablement
Jan 2023 — Present · Austin, TX, US
Mentor newcomers from the US and LATAM regions, providing guidance and sharing best practices tofacilitate their integration- Flagged unqualified newcomers during onboarding, providing clear reasons for the flagsTailor training sessions to address the unique needs of customer success leaders, ensuring maximumeffectiveness and engagement- Develop comprehensive onboarding programs and create relevant content specifically designed for new Customer Success Managers- Design post-onboarding initiatives and content aimed at enhancing the skill sets of retained CustomerSuccess Managers, fostering continuous professional development- Lead and facilitate training sessions for the entire Customer Success team, consisting of approximately 100 Customer Success Managers
Education
Hult International Business School
Master Degree
2013 — 2014
National Chung Hsing University
Undergraduate
2010 — 2013
Skills
- Data Analysis
- Outlook
- Microsoft Office
- Powerpoint
- Microsoft Excel
- Advertising
- Windows
- Research
- Marketing
- Customer Service
- Microsoft Word
- Social Media Marketing
- Strategic Planning
- Market Research
- Teaching
- Business Development
- Digital Marketing
- Social Media
- Public Speaking
- Marketing Strategy
- Spanish
- Teamwork
- English
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