Janene Panfil
- Role
- Director, Client Success at Leepfrog Technologies
- Location
- Iowa City, IA, US
- LinkedIn followers
- 500 followers
About Janene Panfil
Retirement marks the beginning of an exciting new adventure. With years of professional…
Experience
Director, Client Success
Feb 2020 — Present
Leads development and implementation of strategic, data-driven client success strategies, including client technical support and training. Client success strategies are designed to maximize CourseLeaf impact on a college or university’s academic catalog, curricular management, and scheduling in terms of accuracy, governance, efficiency, and student success- Increased participation in on-line client community 90%- Drove 60% increase in client weekly webinar training participation- Enhance online product documentation, visibility into technical request timelines, and added live chat to response channels.
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