Janelle Grimm

Strategic Account Manager | Enterprise SaaS | 88.95% NRR | $2.8M Portfolio | 5x President’s Club

Role: Strategic Account Manager Client Strategy & Talent Engagement at Energage
Location: Philadelphia, PA, US
LinkedIn followers: 500 followers

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About Janelle Grimm

I am a Strategic Account leader with 15+ years of experience in SaaS, focused on driving…

Experience

Strategic Account Manager Client Strategy & Talent Engagement
Energage
Mar 2022 — Present
Drive strategic success for a $2.8M SaaS portfolio spanning 120+ top-tier clients across industries. Serve as a trusted advisor to HR and executive leaders, helping them harness employee engagement data to elevate culture, improve retention, and strengthen employer brand.Lead the full customer lifecycle from onboarding through renewal, with a focus on retention, expansion, and long-term strategic growth. Partner with clients to interpret survey insights, deliver executive presentations, and guide action planning that aligns with organizational goals and drives measurable change.Consistently exceed growth and retention targets, maintaining an 88.95% net revenue retention rate — outperforming the company average of 82.37%.3x President’s Club Winner (2022, 2023, 2024) for highest retention percentage and strategic expansion.Collaborate cross-functionally with consulting, marketing, and product teams to deliver exceptional client experiences and support national Top Workplaces recognition programs.Key Skills: Strategic Consulting · C-Suite Influence · Employee Engagement · Culture Strategy · Retention & Growth · Data-Driven Storytelling · CRM (Salesforce) · Cross-Functional Collaboration

Education

University of Delaware
Bachelor of Science

Skills

Forecasting
Visual Merchandising
Strategic Planning
Employee Relations
Microsoft Office
Sales
Marketing
Training
Microsoft Excel
New Business Development
Negotiation
Leadership Development
Retail
Social Media
Merchandise Planning
Crm
Customer Service
Strategy
E-Commerce
Sales Management
Business Development
Account Management
Merchandising
Social Networking
Social Media Marketing
Employee Engagement
Marketing Strategy
Trend Analysis
Customer Relationship Management (Crm)
Public Speaking
Time Management
Leadership
Entrepreneurship
Management
Team Building
Fashion
Inventory Management
Inventory Control
Sourcing
Coaching

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