Janelle Summerill

Experience

1. Director of Operational Excellence

   NuCO2

   Apr 2021 — Present · Stuart, FL, US

   Successfully lead a team of over 50 people, spanning 4 departments, with a 2.3M yearly budget. Consistently exceed productivity expectations and drive performance improvement through visual management, employee engagement, and Lean Six Sigma methodologies. Reporting to the Senior Vice President of Finance and Customer Experience, change is driven from the customer and employee perspective creating a culture of innovation and improvement. • Successfully lead 4 department encompassing the customer lifecycle with Nuco2. Improving flow between the field teams and backoff support while driving accountability with employees, improving customer retention, and driving value for the external customer. • Develop, prioritize, and execute business process excellence initiatives to identify opportunities for operational efficiencies for the organization. • Implementation of KPIs, visual management, and Kanban within the NuCO2 Call Center that supports 168 depots and over customers nationwide • Ensures performance and operational best practices are applied and shared across the system to assist in moving the organization forward in strategic performance

Education

• Marymount University

  Doctor of Business Administration, Business Administration, Management and Operations

  2023 — 2025

• Missouri State University

  Masters of Project Management, Project Management

  2013 — 2015

• Central Michigan University

  Bachelors of Science in Business Administration, Marketing

  1999 — 2004