Janelle Lawrence
Director of Customer Support @ SomaLogic | Leading Customer-Centric Culture
- Role
- Director, Customer Support at Somascan
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Janelle Lawrence
As a Director of Customer Support at SomaLogic, I lead the global operations and strategy of the customer support team, delivering value, quality, and innovation to the healthcare sector through our cutting-edge proteomics solutions. I have over 16 years of experience in the biotechnology and medical device industries, and I am certified in customer success, storytelling, and customer-centric culture. My core competencies include customer success management, customer experience design, team leadership and development, process improvement, and strategic planning. I collaborate with cross-functional teams and partners to create and execute customer-centric initiatives that align with the company\'s vision and goals. I empower and coach my team to deliver excellence, satisfaction, and loyalty to our customers, and to drive growth and retention for SomaLogic. My mission is to leverage my proteomics expertise and passion for customer success to make a positive difference in the world of health and wellness.
Experience
Director, Customer Support
May 2021 — Present · Boulder, CO, US
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