Janelle Elmore-Perkins
Training Facilitator & Customer Success Expert | Technical Enablement | Service Recovery & Operational Excellence | High-Integrity Systems
- Role
- Intake Coordinator at Counseling Works
- Location
- Park Forest, IL, US
- LinkedIn followers
- 500 followers
About Janelle Elmore-Perkins
I\'m passionate about improving how we connect with others through technology and communication. I thrive on finding ways to make complex tech simple and user-friendly, creating strong relationships that help people feel understood and satisfied. My expertise lies in Training Facilitation, Sales Enablement, and Technical Documentation, where I translate complex systems into clear instruction and create resources that drive operational excellence.My professional philosophy is simple: resolve the problem, then build the champion. I have a proven track record in service recovery, consistently resolving high-difficulty escalations and transforming upset clients into loyal advocates. My extensive experience in hybrid and remote environments across IT solutions and finance, combined with my composure in high-pressure, time-sensitive situations, makes me the dependable expert who ensures client success.
Experience
Intake Coordinator
Feb 2026 — Present · Frankfort, IL, US
Education
Prairie State College
Associate of Arts - AA, Radio, Television, and Digital Communication
South Suburban College
License, Paramedicine
2009 — 2010
Skills
- Account Management
- Microsoft Office
- Sales
- Merchandising
- Powerpoint
- Retail Sales
- Leadership
- Retail
- Visual Merchandising
- Customer Service
- Customer Satisfaction
- Cold Calling
- Event Planning
- Solution Selling
- Cloud Computing
- Sales Process
- Direct Sales
- Microsoft Word
- Cashiering
- Marketing
- Outlook
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