Janelle Dee

Customer Service Manager at American Airlines

Role
Customer Service Manager - Cargo Operations at American Airlines
Location
Long Beach, CA, US
LinkedIn followers
500 followers

About Janelle Dee

I am a highly resourceful and seasoned administrator with over 20 years in the Airline industry with 10 years within diverse HR positions. As a Senior-level Human Resources administrator, I am fully abreast with all the operations, ethics, and responsibilities that come with finding good people that make a company great. My achievements cut across recruiting, on-boarding and orientation, employee retention, employee engagement, payroll administration, employee performance management, and policy development. I excel at ensuring compliance with employment legislation governing employees, able to conduct behavioral and competency-based interviewing for top-tier candidates during recruiting. I possess a strong leadership presence with excellent communication skills in interfacing and collaborating in a cross-functional team. HIGHLIGHTS • Developing and implementing new strategic HR policies and programs while remaining keenly aware of up-to-date industry best practices and market conditions.• Analyzing candidates’ qualities to ensure they meet the demands of the job, thus selecting only the best that will definitely make a great team.• Establishing solid partnerships through exceptional relationship-building skills; utilizing solid communication and interpersonal abilities to secure employee and management trust.• Assessing employee performance, managing confidential employee data, and resolving employee relations issues.

Experience

  1. Customer Service Manager - Cargo Operations

    American Airlines

    Jul 2021 — Present · Los Angeles, CA, US

Education

  • California State University Stanislaus

    Bachelor of Business Administration (B.B.A.)

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