Janelle Coons
Senior Customer Success Manager @Red Canary, A Zscaler Company
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WORK HISTORY
Senior Customer Success Manager @Red Canary, A Zscaler Company
Denver, CO, US
Strategic partner to enterprise cybersecurity clients, with a focus on retention, growth, and long-term value. Lead success planning, EBRs, and product training while driving upsells and renewals in collaboration with Sales. Serve as a key escalation point, working cross-functionally with Product, Security, and Engineering to resolve issues and improve the customer experience. Mentor CSMs across segments and contribute to scaling CS operations through process improvement and internal enablement. FY24 President’s Club Winner.
EDUCATION
Employers Council
Certificate, Project Management
Hofstra University
Bachelor of Business Administration (B.B.A.), Computer and Information Sciences, General
SKILLS
ABOUT JANELLE COONS
Successful relationship manager and consultant, empowering customers to improve their security outcomes.I enjoy using my technical experience in the software industry to help communicate and collaborate with customers, in turn building strong relationships.
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