Janell Lorenz

Experience

1. Office Manager

   Qc Kinetix Franchise Group

   Aug 2022 — Present

   Coordinates the daily activities of the clinic staff, including delegating work assignments.•Assures that priorities established by the Supervising Physician are effectively communicated to the team and properly implemented.•Responsible for monitoring, maintaining and tracking daily statistics.•Oversees reconciliation of daily deposit logs and preparation for bank deposits.•Provides new hire training as well as ongoing training to assigned staff.•Leads the team by creating a positive work environment through individual and team recognition.•Assists the Practice Manager in the recruiting, hiring and interviewing process of the office staff.•Displays exceptional customer service skills in responding to all inquiries from patients, insurance carriers, outside agencies, internal departments and coworkers.•Serves in a supervisory capacity and performs supervisory duties in the absence of the Supervising Physician as directed.•Authorizes, coordinates, and monitors daily site activities such as supply ordering, IT, maintenance issues, phones, etc.•Oversees and ensures supply inventory.•Responsible for monitoring the clinical team in meeting demands of patient volumes and handling complaints.•Responsible for proactive management of physician, mid-level provider and ancillary schedules to ensure timely care of patients, appropriate daily volumes and completion of all clinical documentation in a timely fashion.•Responsible for proactive management of coding department.•Responsible for acting as a liaison for the staff and physicians to the Administrator and other managers in the organization. Collaborate with other managers to insure smooth operations.•Maintains clinic facility and equipment as well as order office supplies. Responsible for clinic cleanliness and coordination of repairs and maintenance.•Maintains petty cash change fund and reconciliation of fund daily.•Resolves patient concerns and staff issues to ensure quality patient service.

Education

• Bon Losee Academy of Hair Artistry

  Cosmetology, Barber/Styling, and Nail Instructor

  1996 — 1997

• Strayer University

  Accounting

  2010 — 2012

• Mountain View High School

  General, General

  1993 — 1997

Skills

• Leadership
• Public Speaking
• Coaching
• Marketing
• Microsoft Excel
• Event Planning
• Team Building
• Management
• Training
• Customer Service
• Cross-Functional Coordination
• Salesforce.com
• Executive Presentation Development
• Microsoft Office
• Sales
• Microsoft Word
• Social Media