Janeka Handford

About Janeka Handford

Business Operations leader with 20+ years of experience driving efficiency, scalability, and operational excellence across complex organizations. Expert in optimizing business processes, defining critical work streams, and implementing automation frameworks that reduce operational friction while ensuring compliance and security.Thrives on solving problems with a data-driven, customer-focused approach, translating complex operational challenges into actionable strategies. Known for building high-performing teams, fostering cross-functional collaboration, and motivating stakeholders to achieve results even in complex, fast-paced environments.

Experience

1. Senior Manager, Technical Operations Business Automation

   Posit PBC

   Oct 2023 — Present

   Lead business automation and technical operations initiatives, reducing operational friction and enabling scalable systems across the organization. Partner with Sales Operations, Revenue Operations, Marketing Operations, Finance, Support, and IT to deliver process optimization, workflow automation, and measurable efficiency gains.• Define automation governance, prioritization frameworks, and delivery models, establishing structure, standards, and success metrics for cross-functional initiatives. Guide teams through requirements gathering, solution design, and adoption planning to ensure sustainable outcomes.• Drive change management, stakeholder alignment, and user adoption by embedding automation into day-to-day workflows. Focus on data quality, compliance, operational scalability, and self-service automation to empower business teams.• Implement monitoring, reporting, and continuous improvement practices to measure automation impact, identify opportunities, and maintain reliable, efficient operational systems.• Coach and mentor teams in automation best practices, fostering ownership, accountability, and cross-functional collaboration while maintaining alignment with organizational goals.

Education

• Clark Atlanta University

  Bachelor of Science - BS, Computer Science

  1999 — 2003

Skills

• Agile Methodologies
• T-Sql
• Websphere Application Server
• Filenet
• Ibm Http Server
• Sdlc
• Microsoft Sql Server
• Websphere Portal
• Soa
• Sql
• Visio
• Enterprise Architecture
• Healthcare Information Technology
• Lotus Connections
• Websphere
• Hl7
• Informatics
• Troubleshooting