Jane Goldiner
Application Support & Incident Management Leader | Global Team Scaling | Customer Experience, Operations & Continuous Improvement
- Role
- Application Support Manager at Lauramac
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Jane Goldiner
As the Sr. Manager of Technical Support at Medidata Solutions, I built and led global Support (L2 & L3) team; run 24/7 incident response operations; developed and maintained knowledge-base and streamlined support workflows.Delivered solutions in time-sensitive and highly regulated environment across SaaS and Life Science industries.
Experience
Application Support Manager
Sep 2025 — Present · NY, US
Education
New York University - Polytechnic School of Engineering
Master’s Degree, Computer Science
New York University - Polytechnic School of Engineering
Master's degree, Computer Science
Skills
- Unix
- Sql
- Microsoft Sql Server
- Requirements Analysis
- Software Project Management
- Agile Project Management
- Business Analysis
- Software Quality Assurance
- Agile Methodologies
- Web Services
- Xml
- Troubleshooting
- Sdlc
- Software Development Life Cycle (Sdlc)
- Perl
- .net Framework
- C#
- .net
- Production Support
- Software Development
- Scrum
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