Jane Bretz
Telephony, Modern Workplace, Client Experience and Agile Projects
- Role
- Senior Lead Consultant at Quisitive
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Jane Bretz
Jane is an expert in Contract, Vendor, Project/ Program Management, Customer Experience, and Service Management with extensive experience in telecommunications and technology integration. Experience handling international, complex enterprise accounts in both sales and customer service environments. Talented relationship manager, building positive rapport with both internal and external clients and working with cross-functional team leadership. Exceptional presenter, skilled in speaking to executives and groups, in both post and pre-sales environments. Confident manager, overseeing major projects and team members. Proficient in network troubleshooting and hardening. Certification in ITILv3 Foundation, Anywhere365, and several of the Microsoft focus areas including MS Teams with External Voice.
Experience
Senior Lead Consultant
Jan 2021 — Present · Houston, TX, US
Catapult Systems is now Quisitive. Sr. Lead Consultant: IT Project Manager - Telephony and Client Experience Utilizes insight, experience and understanding of Microsoft Toolsets to solve client business problems • Gathers client’s business and functional requirements and works with the Quisitive team to propose and implement technical solutions to meet client’s goals • Proactively develops IT solution roadmaps to satisfy customer needs & requirements • Promotes, sustains, & fosters ongoing client consumption & renewals of Quisitive • Coordinates client portfolio services reviews & provides weekly status updates to Quisitive delivery managers • Acts as Client Advocate to ensure technology goal realization through Quisitive • Oversees service delivery of managed Microsoft Technology solutions and Quisitive’s SaaS offerings • Conducts weekly meetings with clients to review progress and understand new or ongoing needs • Drives services projects to satisfactory completion ensuring maximum account credit utilization, customer satisfaction, and delivery quality • Coordinates internal Quisitive teams (e.g. Account Team, Delivery Team, Managed Services) for seamless & effective project delivery
Education
University of Houston
BS
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