Jane Wells

Senior Customer Success Manager @Veeva Systems

Macclesfield, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

May 2023 — Present

Senior Customer Success Manager @Veeva Systems

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Macclesfield, GB

SKILLS

Quality ManagementIT StrategyOutsourcingDocument ManagementProject Portfolio ManagementAgile MethodologiesSoftware Development Life Cycle (Sdlc)Pharmaceutical IndustryProject DeliveryRequirements AnalysisValidationQuality AssuranceEnterprise ArchitectureSdlcFirstdocSolution ArchitectureDocumentumBusiness AnalysisEnterprise Content ManagementIT Service ManagementChange ManagementRegulatory RequirementsRequirements Gathering

ABOUT JANE WELLS

An experienced Customer Success Manager and Agile Business Analyst with extensive experience in the area of user interface design and specialist knowledge in regulatory and quality electronic document management. As a Customer Success Manager, I work directly with clients to understand their individual business cases and challenges and help identify solutions to ensure maximum value from their investments. As well as Business analysis I have Product Owner, Business, IT and Trainer skills, gained through 20 years of experience in the Pharmaceutical industry both in business and IT departments. I am proficient in working with major global organisations both independently and as a global team member. Specialties Document Management systems in the Quality domain for the pharmaceutical industry

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Jane Wells — Senior Customer Success Manager at Veeva Systems in Macclesfield, GB | Unifers