Jane Pustelnik
Business Process Strategy & Optimization @Chafia Asset Management
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WORK HISTORY
Business Process Strategy & Optimization @Chafia Asset Management
NJ, US
Real Estate & Private EquityInvestment, FP & A and Asset Management
EDUCATION
Baruch College
Bachelor of Business Administration - BBA
ABOUT JANE PUSTELNIK
Global business operations and strategy leader with a demonstrated record of solving complex operational bottlenecks and delivering successful digital business transformations. Operations is in my blood, and I organically excel at strategic step-by-step planning activities and implementing lean process improvements.I am passionate about designing, leading, launching, and scaling critical business initiatives and company-wide programs that yield measurable outcomes across customer-facing and strategic functions. My expertise lies in establishing company strategy, delivering executive support, leading change management programs, and optimizing processes, while delivering transformational operating models with value-driven ROI.I am inspired by putting every customer experience at the center of engagement model, elevating satisfaction throughout the customer journey, and enhancing employee productivity. Personally, I am known for my exceptional organizational skills, agile thinking, analytical and entrepreneurial approach, initiative-taking, and effective communication through visual frameworks.My leadership style is inclusive and collaborative, fostering strong bonds with colleagues and demonstrating a high degree of ownership. I am recognized for turning chaos into harmony, acting as a change agent with integrity and transparency.Strong competencies:• Strategic planning: developing and implementing critical business initiatives, programs, roadmaps aligned to goals and designed outcomes• Operational Leadership: deploying and overseeing Operating Models for functional workstreams driving efficiency, operational excellence and growth• Assembling mission-based goals: creating OKRs and KPIs, translating these to objectives and scorecards, measuring and MoM reporting• Expert workshop facilitator: diagnosing functional areas to identify challenges and presenting potential solutions• Process architect: Leveraging agile methodologies like ADKAR, 5S, and DMAIC• Customer relationship management: Ensuring consistent service delivery and proactively addressing feedback catering to customer needs• Proactive stakeholder engagement: fostering cross-functional effective communication, perspectives and driving Org-alignment• Advocating for OE and Technology flows: identifying and evangelizing process improvement leveraging technology solutions driving efficiency and growth J••••••••@gmail.com
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