Jane Chahine

Senior Account Manager @Romeloft.Com

Rome, IT

Manage a portfolio of high-value client accounts, cultivating long-term relationships with both property owners and clients. Ensure an exceptional experience for property owners, providing seamless onboarding and continuous support throughout the collaboration.Oversee customer processes to ensure seamless operations and deliver a consistently positive guest experience, from booking through to checkout.Develop and execute strategic account plans to optimise property occupancy rates and maximise owner and agency revenue.Lead pricing strategies, ensuring competitiveness and profitability in the rental market.Ensure seamless calendar synchronisation across all listing platforms (such as Airbnb, Booking.com, Marriott, VRBO, and Romeloft company website) through our PMS to prevent double bookings and ensure accurate availability.Manage and maintain property listings ensuring accuracy, attractiveness, and high visibility.Coordinate and manage cleaning operations with external cleaning agencies to ensure high-quality standards for properties.Coordinate with check-in agents and manage the guest calendar to ensure smooth and efficient check-in operations.Collaborate with the website development team to ensure smooth website integration.Work closely with the marketing team to drive effective campaigns and ensure the right content is being promoted.Analyse market trends and customer behaviour to inform business strategies and drive decision-making.