Andy Martin
Senior Subscription Services Manager @ Infor | Business Management, Leadership, Renewal Manager | Colorado Springs, Colorado
- Role
- Subscription Services Manager, Senior at Infor
- Location
- Colorado Springs, CO, US
- LinkedIn followers
- 500 followers
About Andy Martin
I help customers navigate their subscriptions so they can focus on their business instead of worrying about their software.
Experience
Subscription Services Manager, Senior
Dec 2014 — Present · Manhattan, NY, US
Serving within our renewals organization, I provide continuous attention to the customer to proactively minimize disruption, maximize the existing software adoption and utilization and help achieve strategic business outcomes for my customers and also for my company. The primary responsibility is to develop a positive and productive long-term relationship with the existing client base, which results in increased adoption of our software solutions, customer retention and ongoing expansion of useful products/solutions for the customer. Managing over $30M+ ACV Consistent over goal performance month to month and year to year of our Key Performance Indicators.(Finished over 700% to goal for both 2024 and 2023 rev generation) Serve as the accountable customer leader for day-to-day and escalated issues and requests. Led multiple process improvement projects as Infor expert for training and on-going POC for training/inquiries.
Education
Arkansas State University
Bachelors, Business Management, Leadership emphasis
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