Janaye Elliott
Operations Leader at DXC Technology - Cummins Account
- Role
- Operations Leader at DXC Technology
- Location
- Detroit, MI, US
- LinkedIn followers
- 500 followers
About Janaye Elliott
Over 25 years of client relationship building, leadership, operational excellence…
Experience
Operations Leader
Apr 2017 — Present
Strong relationship building skills and partnership with Meritor clients for over 10 years• Manage a team of 25+ Technical Service Representatives supporting warranty adjudication and technical diagnostics. Operational leader over core business areas such as technical, training, contact center, business continuity, operational metric performance, District Manager program and technical liaison teams.• Responsibility for account financials and oversee invoicing, OT and billing procedures for Meritor Account• CSI project lead with an average of 98% CSI score for OnTrac customer satisfaction• Responsibility over KPI metric performance. Exceed all metric targets for client since start of the contract• Support new business opportunities and special projects for Meritor client. District Manager training development program, National Accounts, Contact Center, Specialty Division and ineraction with Aftermarket customer service teams• Key recruiter for Meritor OnTrac Contact Center with solid relationships at major automotive universities • Implemented enhanced training and mentorship program for new hires and existing employees• Improved CSI metric reporting with root cause analyis and driving resolution improvements with feedback provided.
Education
Oakland University
Bachelor's degree
1994 — 1998
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