Jana Cowen
Transforming Business Outcomes with AI-Powered SaaS | Customer Success Strategist | Delivering Scalable Solutions for Growth & Efficiency | Trusted Partner | Relationship Builder
- Role
- Customer Success Manager at Datasite
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About Jana Cowen
As a seasoned Customer Success leader with over a decade of experience in the talent and SaaS industries, I bring a deep passion for helping organizations achieve measurable outcomes through strategic partnerships, data-driven insights, and human-centered solutions.I’ve managed enterprise accounts with portfolios exceeding $20M+ in RTA, advised C-level executives and business leaders on people strategy, and led complex migration projects involving product adoption, API integrations, and cross-functional stakeholder engagement. My journey includes impactful roles at LinkedIn, CareerBuilder, Monster, and high-growth startups—where I’ve consistently delivered on customer satisfaction, retention, and upsell targets.
Experience
Customer Success Manager
Jul 2024 — Present · Minneapolis, MN, US
Transitioned to support clients under the newly acquired Blueflame AI, leading knowledge transfer and team integration.
Education
Valencia College
Associate of Arts (AA)
University of South Florida
Bachelor of Arts (B.A.), Humanities
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