Janarthanan Ethirajulu

About Janarthanan Ethirajulu

I am Janarthanan Ethirajulu, a passionate Digital Transformation Leader with a strong focus on driving Intelligent Operations. I am excited to connect with like-minded professionals and expand my network within the realm of business excellence, technology, and leadership.With over a decade of experience in the BPO industry, I have honed my expertise in Service Delivery, Business Analysis, and driving high-performance teams across locations. As a Certified Life & Executive Coach and a Behavioral Event Interview Assessor, I strive to bring out the best in individuals and teams, fostering a culture of continuous improvement and innovation.Throughout my career, I have held key leadership roles, including Vice President of Digital Transformation and Global Transformation Leader, where I successfully deployed AI, analytics, and automation to deliver tangible business outcomes and enhance customer experiences. Additionally, my certifications in Lean Six Sigma and Lean practices have empowered me to streamline processes and establish best-in-class methodologies.I am an alumnus of the Indian Institute of Management, Calcutta, and hold a Masters in Business Economics from Bharathiar University. My language skills include English (Full Professional), Tamil (Native or Bilingual), and Hindi (Limited Working).I am always eager to collaborate on exciting projects, discuss innovative ideas, and explore new opportunities to drive digital transformation and create sustainable business results. Let\'s connect and embark on a journey of growth and success together!Feel free to reach out via email at j••••••••@gmail.com Looking forward to engaging with you!

Experience

1. Vice President - Global Delivery Executive & Apac Leader Ifao Consulting

   Capgemini

   Jul 2024 — Present · Chennai, IN

   As a highly skilled Global Account Executive with a proven track record in the business outsourcing industry, I bring a wealth of expertise and a strategic mindset to drive exceptional client outcomes and foster account growth. In this pivotal role, I am dedicated to securing successful client outcomes by leveraging a deep understanding of client needs and industry dynamics. With a strong focus on enhancing the client experience, I ensure that every interaction adds value and strengthens client relationships.In addition to client engagement, I excel in managing Profit and Loss (P&L) statements, demonstrating a keen ability to optimize financial performance and deliver sustainable growth. Through insightful analysis and innovative strategies, I continuously seek opportunities to improve profitability while maintaining the highest standards of service.

Education

• Indian Institute of Management, Calcutta

  Executive Program in Applied Finance, Finance

  2016 — 2017

• Bharathiar University

  Masters in Business Economics, Econometrics and Quantitative Economics

  2000 — 2002

Skills

• Operations Management
• Team Leadership
• Team Management
• Process Improvement
• Financial Services
• Crm
• Financial Analysis
• Service Delivery
• Business Analysis
• Business Process
• Vendor Management
• Management
• Business Process Outsourcing (Bpo)
• Consulting
• Transition Management
• Leadership
• Knowledge Management
• Six Sigma
• Business Process Improvement
• Workforce Management
• Bpo
• Customer Relationship Management (Crm)
• Outsourcing