Janarth Loganathan
Contact Centre Representative Iii Easyline Concierge (Inbound & Outbound) @TD
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WORK HISTORY
Contact Centre Representative Iii Easyline Concierge (Inbound & Outbound) @TD
Markham, ON, CA
Serve as the first point of contact for inbound and outbound customer calls, delivering personalized banking support and legendary customer service• Provide expert guidance on TD products and services to help customers achieve their financial goals• Resolve account inquiries and complex concerns with empathy and professionalism, ensuring first-contact resolution• Meet and exceed performance benchmarks, including customer satisfaction (C-SAT), call quality, compliance standards, and productivity targets• Navigate multiple systems and applications simultaneously with speed and accuracy to provide efficient service• Participate in ongoing training and development to enhance product knowledge and customer experience delivery• Uphold TD’s regulatory and compliance standards when handling sensitive customer information• Support the bank’s digital transformation by encouraging customers to explore TD’s digital banking tools and services
EDUCATION
Centennial College
Advanced Diploma
Seneca College
Ontario College Diploma
ABOUT JANARTH LOGANATHAN
HIGHLIGHTS OF QUALIFICATIONS • Over 5+ years experience in consulting with clients, B2B sales and account management • Extremely proficient at corporate communication, working with clients in-person, quick-learner and very comfortable with presentations and demos • Very friendly and personable individual, with a great personality. Can effectively communicate with all ages and kinds of people • Strong in various in-house & external software applications: MS Office, Power BI, Adobe, ERP, Salesforce and CRM • Comfortable working in fast-paced environments requiring a high degree of multitasking & attention to detail • Very comfortable working with targets and goals, motivated by recognition and employee incentives • Technology oriented and up to date with latest tech, communication software and computer infrastructure • Working with various clients and various levels of an organization
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