Jana Pruski-Clark
healthcare operations, strategy and customer experience | execution with empathy | operational excellence and efficiency | telehealth
- Role
- Director of Clinical Operations at Md Ally 911 Network Navigation
- Location
- Roseville, CA, US
- LinkedIn followers
- 500 followers
About Jana Pruski-Clark
I am an executive healthcare leader with expertise in many facets of operations, customer experience and strategy. I have over 10 years of telehealth/clinical operations experience, leading a team to consistently achieve an annual NPS over 70 and 95%+ client and employee retention. I am dedicated to operational excellence, organization sustainability and ensuring successful cross-functional business performance and cohesion. My superpower is execution with empathy. As employee number 8 for a healthcare startup, I have extensive experience in design and implementation of infrastructure and systems, strategic planning and change management. I lead with empathy and data-driven strategy to grow operational infrastructure, supporting systems, cross-functional collaboration, and company culture to create a sustainable organization. I value service, impact and contribution above all else in my work.In addition to my professional work, I find great joy in volunteering. I serve on the board of a non-profit organization and mentor through others because they create immense joy and satisfaction for me. Other topics I can discuss for hours - LGBTA+ rights, health equity, my 2025 reading list, food allergies, and sending a kiddo off to college!Looking to streamline operations, identify efficiencies and improve user satisfaction? I\'d love to chat about how we can work together.
Experience
Director of Clinical Operations
Md Ally 911 Network Navigation
Mar 2025 — Present
Education
Harvard Business School Online
Other; Certificate in Organizational Leadership
Mount Holyoke College
Bachelor of Arts - BA, Mathematics and Biological Sciences (double major)
1993 — 1997
University of Washington
Master of Public Health - MPH, Epidemiology
1997 — 1999
Harvard Business School Online
Other; Certificate in Power and Influence for Positive Impact
Sarah Lawrence College
Master of Science - MS, Human/Medical Genetics
2003 — 2005
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