Janany Nandakumar
MBA in SRM
- Role
- Senior Operations Representative at Concentrix
- Location
- Chennai, IN
- LinkedIn followers
- 500 followers
Experience
Senior Operations Representative
Jun 2023 — Present · Chennai, IN
Provided technical support to US-based clients such as Trader Joe\'s, Highmark, Aldi, Principal Finance Group, Capgemini, and Stryker- Utilized tools including Field Nation, SIMS, ServiceNow, and Tekumo to manage and resolve technical issues- Assigned tickets to team members during shifts, ensuring efficient workflow and timely resolution of issues- Handled client and technician communications via email and phone, offering guidance and support to technicians in the field- Managed the HP account by verifying warranties and dispatching technicians to resolve end-user issues, ensuring seamless service operations and customer satisfaction.
Education
SRM University
Bachelor's degree
2018 — 2021
SRM University
Master of Business Administration - MBA
2023 — 2025
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