Janani Gunashekaran
Customer Service Executive @Honasa Consumer Ltd.
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WORK HISTORY
Customer Service Executive @Honasa Consumer Ltd.
Resolve customer queries on social media platforms of Honasa brands (The Derma Co, Dr. Sheth’s, Bblunt, Aqualogica, Pure Origin, Staze Beauty).• Experience in using CRM softwares (Limechat, Simplify360, Quicetrix), Ecommerce platforms(Shopify, Shiprocket, Magento) and payment gateway (Razorpay, GoKwik).• Work with other departments to resolve customer problems within the timeline havingCSAT (customer satisfaction score) of over 95%.• Train, manage and lead new team members to achieve daily targets effectively.• Achieve given KRA (key responsibility area) and maintain FRT (first response time) witheffective productivity.
EDUCATION
St.Ann's matric.hr.sec.school
High school
Sri Ramachandra Medical College and Research Institute
BSc
SKILLS
ABOUT JANANI GUNASHEKARAN
As a passionate and versatile professional, I smoothly combine my skills in beauty and…
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