Janani Gunashekaran
Beauty & Fashion content creator
- Role
- Customer Service Executive at Honasa Consumer Ltd.
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Janani Gunashekaran
As a passionate and versatile professional, I smoothly combine my skills in beauty and…
Experience
Customer Service Executive
Mar 2023 — Present
Resolve customer queries on social media platforms of Honasa brands (The Derma Co, Dr. Sheth’s, Bblunt, Aqualogica, Pure Origin, Staze Beauty).• Experience in using CRM softwares (Limechat, Simplify360, Quicetrix), Ecommerce platforms(Shopify, Shiprocket, Magento) and payment gateway (Razorpay, GoKwik).• Work with other departments to resolve customer problems within the timeline havingCSAT (customer satisfaction score) of over 95%.• Train, manage and lead new team members to achieve daily targets effectively.• Achieve given KRA (key responsibility area) and maintain FRT (first response time) witheffective productivity.
Education
St.Ann's matric.hr.sec.school
High school
2000 — 2014
Sri Ramachandra Medical College and Research Institute
BSc
2014 — 2018
Skills
- Life Sciences
- Science
- Microsoft Office
- Molecular Genetics
- Clinical Research
- Genetics
- Research
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