Janam S Goyal
Ict Sr Controls Specialist @Stellantis
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WORK HISTORY
Ict Sr Controls Specialist @Stellantis
Windsor, ON, CA
Maintained strategic IT and OT operations for Stellantis Windsor Assembly Plant, ensuring continuous support for over users across diverse platforms, including Mainframe, Linux, Unix, and Windows environments.• Oversaw asset lifecycle management, including the building, deployment, and inventory of Terminal PC, Desktop PC, CAD PC, Laptops and Kiosk Tablets, ensuring all IT equipment met strict security and performance standards.• Co-ordinated with multiple vendors to facilitate warranty repairs for all critical IT equipment including PCs, laptops, printers, scanners.• Ensured seamless operation and integration of specialized manufacturing applications, including Factory Information System, Performance Feedback System, Assembly Common Configuration, Automated Line Stop, Quality Alert System Configuration Manager, Automatic Vehicle Information System, Plant Floor Communication System, Total Maintenance System. • Perform plantwide hardware upgrades and maintenance for CAD stations, Wi-Fi Access Points, PFS terminals, Lantronix Network Module, PWS stations.• Utilized advanced network monitoring tools such as Cisco Prime Infrastructure, Cisco Meraki and Net Crunch to proactively identify and resolve performance issues, network outages and to manage visitor access by creating guest Wi-Fi credentials.• Adhered to ITIL frameworks to efficiently manage and resolve P0 and P1 incidents minimizing downtime and impact on plant operations.• Assist Team Leaders, Union Office, and all functional IT groups with the build-out, ongoing support, critical incidents, and ramp-down of all Service Delivery programs in the site and organization, as well as some corporate employees and remote support.• Performed regular server maintenance, including daily, weekly and monthly checks to ensure system stability and performance. Also conduct quarterly IDF audits and report any shortcomings to the appropriate team for remediation.
EDUCATION
Alison Courses
High School Diploma, Diploma in Quality Management
Shankersinh Vaghela Bapu Institute of Technology
Bachelor's degree, Mechanical Engineering
Ryerson University
GIAC, Accelerated Cybersecurity Training Program
University of Windsor
Master's degree, Mechanical Engineering( Automotive Option)
SKILLS
ABOUT JANAM S GOYAL
Senior Infrastructure Analyst with over 7 years of experience in managing complex network and server environments. Proven ability to enhance network infrastructure, optimize asset utilization, and ensure continuous operational excellence for over users in a demanding automotive manufacturing environment. Expertise in both IT and OT operations, critical incident resolution, and maintaining stringent security standards.• Management & ITSM: ITIL Framework, Incident Management, Change Management, SLA Management, Project Management, Risk Management, Critical Thinking, IT Operations, Server Management.• Cybersecurity: Digital Forensics, Vulnerability Management, Endpoint Protection (Zscaler, Sentinel One, McAfee Endpoint), Network Scans, PCI Audits.• Network & Infrastructure: Cisco Prime Infrastructure, Cisco Meraki, Active Directory, DHCP/DNS, VMware, Windows Infrastructure 16 Server, Microsoft Identity Manager.• Enterprise Applications: ServiceNow, SCCM, Microsoft Azure Endpoint, JARS, ICT SharePoint, Admin.NET.
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