Janak Thakker
Head - IT Operations
- Role
- Head - IT Operations at Wipro
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Janak Thakker
A professional with over 10 years of experience in Operations, Process Management…
Experience
Head - IT Operations
Jan 2022 — Present · Pune, IN
Education
Mumbai University
Bachelor of Management Studies (BMS)
2000 — 2003
Symbiosis institute of Management Studies
Post Graduate Diploma in Business Administration
2006 — 2008
Skills
- Service-Level Agreements (Sla)
- Vendor Management
- Offshoring
- Operations Management
- Process Excellence
- Mis
- Employee Engagement
- Workforce Management
- Process Management
- Training
- Customer Satisfaction
- Manage Client Relationships
- Debt Management
- Performance Management
- Crm
- Itil
- Business Continuity Planning
- Customer Service
- Management Information Systems (Mis)
- Six Sigma
- Process Consulting
- Transition Management
- IT Service Management
- Process Improvement
- Soft Skills
- Business Process
- Business Development
- Call Centers
- Operational Excellence
- Service Level Agreements
- Leadership
- Business Process Improvement
- Customer Relationship Management (Crm)
- Business Process Outsourcing (Bpo)
- Management
- Project Management
- Team Management
- Service Delivery
- Business Analysis
- Outsourcing
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