Janaki Raman

Product Manager @Kotak Mahindra Bank

Bengaluru, IN

Search Module in MB Identified customer Job to be done via interviews, formulated hypotheses based on search intention, and validated them across mobile banking users Conceptualized a 3-month product roadmap, defined the user journey, and designed UI/UX for the module Coordinated with cross-functional teams and drove 0-1 development of the module, solving for 3 key pain points of the customersImproved CSAT score by 40% and usability (task completion time) by 130% for existing banking usersSmart Nudges PlatformLed 0-1 development of Smart Nudges platform integrated in Kotak MB 2.0 Collaborated with stakeholders to design the user journey, detail the project timelines, and estimate the ROIIncreased user adoption by 20% and engagement metrics (DAU) by 3x with iterative product feedback from focus groupsImproved AMB by 2x and revenue from lending products by 15% via feature releases (5 in 6 months) GST SahaayCoordinated with SIDBI and Perfios to provide invoice-based financing on GST invoices to MSMEs via GSTSahaay MarketplaceHandled the e2e backend integration by identifying and testing the APIs to meet the requirements of the ecosystem Onboarded 200+ MSMEs within 2 quarters and increased the revenue of the digital lending platform by 3Cr HR AnalyticsDeveloped interactive Power BI dashboards for the HR team, leading to a 25% increase in monthly reporting efficiencyConceptualised and built a robust HR dashboard for CHRO to track key hiring and attrition metrics across different business units

Indian Institute of Technology, Madras

Bachelor of Technology - BTech, Chemical Engineering