Janai Dates
Service Desk Engineer | Sec+ Certified | ISC2 CC Certified | A+ Certified | Sec+ Certified | Google Technical Support Fundamentals Certified
- Role
- Service Desk Engineer at Addison Group
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Janai Dates
Security and IT operations professional with 3+ years of experience in identity-related…
Experience
Service Desk Engineer
Jan 2025 — Present · Charlotte, NC, US
Receive, log, and prioritize user reported issues through various channels (3CX, Outlook, ServiceDesk)-Diagnose technical problems with computer hardware, software, network connectivity, applications, and peripherals-Resolve issues independently or escalate complex problems to higher-level support teams when necessary-Utilize ManageEngine to troubleshoot and configure systems remotely-Update and maintain internal knowledge base with troubleshooting steps and solutions-Perform system administration tasks like password resets, account management, and software installation using AD, Azure, Microsoft Admin Center/Exchange
Education
Auburn University
Bachelor of Arts (B.A.), Psychology
2011 — 2014
Georgia State University
M.S. in Mental Health Counseling
Per Scholas
Information Technology
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