Janai Hawkins-Glenn
- Role
- Customer Success Manager at Gusto
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Janai Hawkins-Glenn
With over 10+ years in the HRTech, Edtech and higher education sectors, Janai is a…
Experience
Customer Success Manager
Jul 2022 — Present
In this role I-Responsible for retaining and growing a $1.5 million book of business-Increase upsell and cross-sell revenue through strategic account planning and identifying upsell opportunities based on customer usage data-Utilize customer analytics tools to extract valuable insights and patterns, enabling data-driven decision-making for enhanced customer engagement and retention strategies-Manage the end-to-end renewal process for clients, ensuring timely and successful renewals. Tooling: Slack, Google Suite, Gong, Outreach, Salesforce Lighting, Jira, Lattice, BambooHR, Catalyst,
Education
School16
Project Management
2022 — 2022
Rochester Institute of Technology
B.S, Business
2005 — 2009
University of Rochester
Master of Science(MSHE.), Educational Leadership- Higher Education/Student Affairs
2010 — 2012
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