Janae Galindo

About Janae Galindo

I\'m that person that immediately puts the puzzle away after the last piece is in place. For me, it\'s not about the ooh\'s and ah\'s and the recognition; I get joy out of the process of turning a giant, complex mess into something beautiful. Using methodical investigation, organization, and creativity, I\'ve built and delivered some really exciting projects and programs for both customers and employees. Some of my favorite puzzles include- Product knowledge base. Built either from the ground up or complete overhaul, I\'ve really enjoyed how these projects drive customer and employee trust and engagement, reduce Support Team costs, and free-up Customer Success resources- E-Learning academy. My favorite part of creating a learning strategy with prescribed learning paths for beginners, Admins, employees, and partners meant we could map learning data to customer health and employee competencies. Also, I\'m a visual learner and enjoyed catering to other visual learners with creative videos and digital content- Company rebrand. I\'d never been through a rebrand, but it was exciting to be on the team, generating buzz and huge task lists with communication plans and embracing the challenge of always asking \"what have we not thought of?\".As a leader, my role isn\'t just strategic planning; it\'s also on the front lines with my team providing consistent clarity of the end goal, delegating work and holding teammates accountable, and often digging in and doing the work (ex: writing an article, producing a video, or leading a training session). In my mind, leadership is synonymous with liaison; it requires knowing the business, people, and processes to either find answers, empower employees, or build empires.When I\'m not working, my goals for the next two years are:1) Become PMP certified for Project Management.2) Convert my water-thirsty front yard into regenerative landscape. 3) Meditation, meditation, meditation.

Experience

1. Process Improvement Administrator

   EasyPost

   Mar 2024 — Present · UT, US

   Responsible for identifying, analyzing, and optimizing departmental processes to enhance efficiency, productivity and improve overall performance. Work closely with Customer Success and other team members to understand current workflows, identify areas for improvement, and implement solutions to optimize processes.

Education

• Brigham Young University–Hawaii

  Bachelor of Science (BS), Management Information Systems, General

  2000 — 2013

Skills

• Saas
• Servers
• Crm
• Cloud Computing
• Software as a Service (Saas)
• Business Development
• Team Leadership
• Training
• Solution Selling
• Account Management
• Sales Operations
• Enterprise Software
• Salesforce.com
• Virtualization
• Sales
• Network Security
• Customer Relationship Management (Crm)
• Management
• Vmware
• Product Management
• Cisco Technologies
• Leadership