Janae Smith
Assisting clients with all their Relay needs and loving the process
- Role
- Customer Success Specialist at Relay
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
Experience
Customer Success Specialist
Oct 2024 — Present · Raleigh, NC, US
Hold a portfolio of 270+ accounts totaling over 1 million in ARR- Work with customers through their whole lifecycle with Relay. Including onboarding, upselling, renewals and churn mitigation - Proactively check-in with each account ever quarter to ensure customer happiness - Lead team in quarterly OKR task completion and engagement success- Operate through Totango and Zoho along with two other in-house applications
Education
Utah Tech University
Associate of Science - AS
Utah Tech University
Bachelor's degree
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