Jana James

About Jana James

With 20 years of experience in the mobility industry, I am a passionate and skilled…

Experience

1. Team Lead Us Operations

   CapRelo

   Jun 2025 — Present · AZ, US

   Lead and supervise a team of relocation consultants, ensuring smooth and efficient day-to-day operations.Coordinate with the Director of Operations to establish operational goals, strategies, and performance metrics.Monitor team performance and individual contributions, providing feedback, coaching, and support as needed.Develop and implement process improvements to optimize workflow and increase operational efficiency.Collaborate with cross-functional teams to address operational challenges and implement solutions.Prepare reports and presentations for senior management, providing insights into team performance and operational trends.Identify training needs and opportunities for professional development within the team.Foster a positive and collaborative team culture, promoting open communication and teamwork.Manage the BVO and GBO aging and pre-inventory reports in conjunction with the account managers to improve overall home sale statistics.Prepare and conduct employee performance reviews in conjunction with the Director of Operations.Flexibility to adapt to changing priorities and demanding workloads.Identify training needs and develop learning objectives aligned with business goals.Ensure compliance with company policies, industry regulations, and safety standards.Conduct regular team meetings to communicate updates, goals, and performance targets.Handle escalated operational issues, making quick and effective decisions to maintain operational continuity.Demonstrate proficiency in developing and delivering presentations to effectively showcase our products and services to clients and/or suppliers.Demonstrate professionalism in all aspects, from communication and presentation to appearance and interactions, consistently exceeding expectations with clients and in the organization.