Jana Feanny

WORK HISTORY

EDUCATION

SKILLS

ABOUT JANA FEANNY

I’m a growth-focused Client Experience leader with a proven track record of designing and scaling strategies that enhance customer satisfaction, retention, and revenue across industries — from B2B SaaS startups to global enterprise.Today, as Client Experience Manager at ADP, I work at the enterprise-wide level to unify and elevate CX across businesses and geographies. I lead qualitative research projects, facilitate design thinking workshops, and guide solution design for global product implementations — ensuring every interaction, from small business to Fortune 100 engagements, is seamless, consistent, and built on trust.My background in marketing means I always wear my “customer acquisition funnel” glasses, bringing a commercial mindset to CX strategies that drive measurable business results. I’m passionate about removing friction, connecting cross-functional teams, and turning insights into action.Some career highlights: 30% Growth in Customer Retention in 12 Months – Implemented CX strategies that drove significant retention gains, boosting satisfaction and recurring revenue. 20% Budget Reduction with Increased Capacity – Led a transformation of customer success operations, streamlining processes while enhancing service quality.I get excited about opportunities where I can design customer journeys, align internal teams around a shared vision, and deliver experiences that accelerate both loyalty and growth.Let’s connect and explore how exceptional experiences can fuel business success.| DM meSkills: Operations Management, Team Leadership, Strategic Planning, Customer Retention, Budgeting, Account Management, B2B Marketing, Paid Digital Media, Customer Success, Customer Relationship Management (CRM), Strategic Partnerships, Change Management, Process Improvement, Design Thinking, Communication, Contact Centers, Customer Experience, Sales Operations