Jan Steinke

Senior Account Executive @fulfillmenttools

Cologne, DE

Promoted to Senior Account Executive, taking on ownership of complex enterprise deals and strategic customer engagements in Order Management and Omnichannel Fulfillment.In this role, I act as a trusted advisor to B2B and omnichannel organizations, helping them manage increasing operational complexity and design scalable order management solutions.My work goes beyond traditional sales – I operate at the intersection of business, operations, and technology.Key responsibilities- Led complex, multi-stakeholder sales cycles and owned end-to-end deal strategy - Engaged with C-level stakeholders across business, IT, and operations - Advised clients on designing scalable OMS architectures and optimizing order processes - Translated business challenges into concrete OMS and fulfillment solutions OMS Expertise- Deep knowledge of end-to-end order lifecycle and order orchestration - Strong focus on omnichannel fulfillment (e.g. ship-from-store, click & collect)- Positioned OMS as central backbone connecting commerce, ERP, WMS, and logistics Collaboration- Worked cross-functionally with product, tech, and delivery teams - Supported internal knowledge sharing and enablement Impact- Closed complex deals with high business impact - Helped clients reduce operational complexity and scale fulfillment - Strengthened OMS positioning as a strategic capability Career Development:This role represents my transition from solution selling to true consultative partnership. I further deepened my expertise in Order Management by working on diverse, high-complexity use cases across industries.Today, I combine commercial understanding, operational insight, and technical knowledge to help organizations turn Order Management into a competitive advantage.

FH Aachen University of Applied Sciences

Bachelor of Science - BS, Industrial Engineering/Sales Engineering

FH Aachen University of Applied Sciences

Master of Science - MS, Industrial Engineering