Jan Pilja
Network Analyst @ Textron | IT Automation & ServiceNow Development | Translating Technology into Business Impact
- Role
- Network Analyst at Textron
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Jan Pilja
Contact: j•••••••@outlook.com
Experience
Network Analyst
Jun 2025 — Present · Hurst, TX, US
Defense and Aerospace company; Corporate Office• Designed and deployed automated workflows to improve data quality and ownership accountability in asset management systems, increasing field completion rates by 45% and enhancing overall operational visibility.• Built a scalable IP reservation solution by integrating service request systems with backend provisioning tools, automating network configurations and reducing manual workload by over 90%.• Streamlined internal access control processes by automating password reset requests with dynamic input handling and smart notifications, cutting response time by 80% and reducing ticket backlog.• Introduced fallback logic and escalation workflows to enforce accountability and speed up issue resolution, resulting in improved service delivery across multiple infrastructure teams.
Education
Worcester Polytechnic Institute
Bachelor of Science - BS
2021 — 2025
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