Jan Panlaqui

WORK HISTORY

EDUCATION

SKILLS

ABOUT JAN PANLAQUI

Providing level 1 IT support to over 1100 end users in a corporate mixed use environment as well remote warehouses across the United States for a multinational fashion corporation with offices across the globe.Detail oriented IT Professional with experience in QA methodologies, Food Retail IT Support and Database management, CRM, HCM, and SAP Inventory management software. I have upper level management experience in both human relations and technical management with a global food retail purveyor.I am constantly curious and always willing to learn new things by being open to constructive criticism. I am a hard worker with proven results in team management, developing operational structures and systems in grassroot environments, excellent communication soft skills, and magnetic attraction to troubleshooting and solving technical problems.Communication is key to a successful team and I have utilized excellent communication soft skills to communicate and educate invested parties and stakeholders ensuring all parties are informed and are on the same page. Transitioning into the IT field I have experience in Manual QA with experience in executing no-script automation as well as executing pre-scripted automated tests. I have SQL skills that I have used to test, clean, and present databases for invested shareholders. I recently obtained certification in Google\'s IT Support Specialist program and I am currently pursuing Google\'s IT Automation with Python program.I have a proven work history in roles that require fine attention to details where time management is critical and decision making is empowered by mastery of skills and understanding of projects. With proven results with teams and tackling technical problems through constant learning I believe that I can be a powerful asset to any team or project.