Jan-Michael G.

Senior Technical Support Engineer @微软

CA

I specialize in providing advanced technical support and expertise to customers. My role involves diagnosing and resolving complex technical issues, mentoring junior team members, and contributing to product and process improvements. I collaborate with various teams to enhance product functionality, develop automation techniques, and participate in case triage meetings to share knowledge and expedite customer solutions. Additionally, I provide feedback to senior engineers and the product group for product enhancements and engage with engineering teams to investigate and resolve product bug