Jan Kidd
Customer-Centric Leader | Transforming Teams & Maximizing Branch Success | Driving Excellence in Service & Operations | NMLS
- Role
- AVP Branch Manager at City National Bank
- Location
- Waynesboro, VA, US
- LinkedIn followers
- 500 followers
About Jan Kidd
Transforming Teams, Elevating Customer Experiences, Driving Results. I’m passionate…
Experience
AVP Branch Manager
Sep 2017 — Present · Stuarts Draft, VA, US
When I joined City National Bank, my goal was to transform underperforming branches into thriving, successful assets—and I’m proud to say that’s exactly what I’ve accomplished. I’ve led two branches from the bottom of the company’s rankings to #1 out of more than 95 branches, with one moving from #78 and the other from #64 in performance. My approach involves building collaborative teams, driving customer satisfaction, and implementing innovative strategies to expand markets and increaseprofitability.One of my most rewarding achievements has been doubling customer acquisition by identifying new market segments and introducing initiatives like bilingual promotional materials and tailored social media strategies to reach younger demographics. I also take pride in mentoring my team; I’ve developed leadership pipelines that have resulted in numerous promotions for staff members.Additionally, I’ve spearheaded region-wide digital training initiatives, introduced new CRM tools, and created programs that enhance both customer experience and regulatory compliance.
Education
Bridgewater College
Bachelor of Science (BS)
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