Jan He
Senior IT leader with 25+ years driving cloud, infrastructure, security, DR, and AI adoption. Expert in team leadership, vendor management, and aligning tech with business for secure, scalable operations.
- Role
- Senior Director, Information Technology Infrastructure at United Way
- Location
- Falls Church, VA, US
- LinkedIn followers
- 500 followers
About Jan He
Jan He developed excellent customer service and technical skill through his long years of working in all positions in customer support side of technical support. He has the ability to communicate with non technical and technical people alike.
Experience
Senior Director, Information Technology Infrastructure
Dec 2024 — Present · Alexandria, VA, US
Develop, lead, and implement the strategic planning and execution of all ITinfrastructure initiatives, including cloud services, network operations, data center,telecommunications, and the help desk team.• Oversee the design, implementation, and maintenance of IT infrastructuresystems, ensuring optimal performance, scalability, and security. Including themanagement and optimization of cloud-based server infrastructure. Ability toassess the need for new equipment and software.• Manage cross-functional IT team responsible for infrastructure, cloud operations,and network management, ensuring seamless day-to-day operations.• Develop and implement IT infrastructure policies, procedures, and best practicesthat align with industry standards and organizational goals.• Ensure robust and secure network operations, including monitoring, maintenance,and troubleshooting.• Implement and manage ITIL processes for incident, problem, and changemanagement.• Drive innovation by identifying and adopting emerging technologies, includingmodern identity solutions and advanced cloud services, to support businessgrowth and operational efficiency.• Collaborate closely with the Data Privacy & Date Security team to implement andmonitor comprehensive cybersecurity measures, ensuring data integrity andprotection.• Develop and lead disaster recovery and business continuity planning ensuring thatit is robust, tested, and effective for all critical systems.• Manage relationships with third-party vendors, negotiating contracts and ensuringperformance metrics are met.• Oversee daily IT Infrastructure operations, including maintenance, and securityservices, ensuring efficiency and safety.• Develop and manage the organization’s technology Infrastructure annual budget• Mentor and develop team members, fostering a culture of continuous improvementand professional growth.• Ensure compliance with all local, state, and federal regulations
Education
University of Massachusetts Lowell
BS, Information Technology
2004 — 2008
Northern Virginia Community College
AS, Computer Science
1994 — 2002
Skills
- Disaster Recovery
- Windows
- Wireless Networking
- Vmware
- Network Administration
- Technical Support
- Vpn
- Routers
- Troubleshooting
- Software Installation
- Computer Hardware
- Data Center
- Networking
- Cisco Technologies
- Sharepoint
- Active Directory
- Windows Server
- Hardware
- Network Security
- Software Documentation
- Servers
- Switches
- IT Management
- Sql
- Visio
- Help Desk Support
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