Jami Wallis
National Sr. Technology & Workforce Manager at LifeStance Health
- Role
- National Sr Technology & Workforce Manager at LifeStance Health
- Location
- Montgomery, IL, US
- LinkedIn followers
- 500 followers
About Jami Wallis
Workforce Management specialist with experience in multiple international industries…
Experience
National Sr Technology & Workforce Manager
Sep 2021 — Present
Implemented and now maintains all administrative functions of NICE CXOne for 1800 users and 1K phone numbers *Manages 150+ IVR scripts using NICE Studio, including state-specific customizations for 33 states, improving patient access and experience, as well as employee satisfaction*Leads WFM team in support of forecasting and scheduling 375 users*SME for NICE reporting in support of over 300 leaders, providing education in understanding performance metrics to improve patient experience
Education
California State University-Long Beach - College of Business
Bachelor of Applied Science (B.A.Sc.), Finance
1985 — 1991
Skills
- Telecommunications
- Leadership
- Avaya
- Process Improvement
- Call Center
- Ewfm
- Project Management
- Program Management
- Tableau
- Customer Experience
- Performance Management
- Crm
- Iex Total View
- Change Management
- Ivr
- Vendor Management
- Business Analysis
- Outsourcing
- Business Process Improvement
- Team Leadership
- Forecasting
- Customer Satisfaction
- Management
- Operations Management
- Workforce Management
- Troubleshooting
- Call Centers
- Rightnow
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