Jamila Crooms

Regional Enrollment Manager - K-12 @Pearson

US

Experienced regional leader overseeing full-cycle enrollment operations across multiple states for K–12 virtual education. Spearhead strategic initiatives, coach remote enrollment teams, and foster school partnerships to achieve ambitious recruitment and retention goals.Core Responsibilities & Achievements- Spearhead regional enrollment efforts from strategy to execution, managing inbound/outbound call centers, live chat queues, pipeline development, and customer experience across diverse platforms- Built and coached high-performing remote teams, promoting employee development, succession planning, productivity, and engagement- Partner with marketing to analyze campaign performance and determine strategic lead distribution across channels- Oversee KPIs, OKRs, and regional metrics including service levels, NPS, conversion rates, and enrollment milestones- Collaborate cross-functionally to enhance workflows, implement policy improvements, and scale regional growth- Direct seasonal and permanent hiring initiatives, budget planning, and headcount alignment- Driver of innovation in sales and enrollment strategies, contributing to consistent regional performance gains.

Strayer University

Master of Science (MS), Management, General

Capella University

Doctor of Education - EdD, Performance Improvement Leadership

St. Francis College

Bachelor of Science (BS), Business, Management, Marketing, and Related Support Services

Strayer University

Master of Science (MS) - Human Resource Management, Human Resources Management and Services