Jamie Leinhardt

Business Assurance Manager @BT Group

Manchester, GB

Proactive identification, investigation and deep-dive analysis into margin improvement opportunities and areas of potential revenue leakage within the BT & EE Consumer lines of business• Representing Group Business Assurance in concept-to-market programmes (C2M); supporting product launches and system change.• Creating a new coverage model and framework to enable the identification of potential risk areas and gaps, and to measure the overall percentage assurance provided by the team.• Managing a team of analysts responsible for risk assessments and the submission of assurance requirements into projects.• Agile project management to drive the delivery of new controls, improving coverage and mitigating risk.• Engaging with stakeholders from across the business including finance, legal & regulatory, customer service and the external technical teams to create and agree resolution and recovery processes and ensure regulatory compliance.Delivering tactical and strategic change to improve operational processes and performance• Driving team transformation to enable governance and reporting as well as improving the efficiency and quality of delivery, including the creation of several new processes for dealing with C2M, control delivery, root cause analysis and management of billing incidents.• Change board member, influencing the development of a new group-wide revenue assurance control coverage reporting tool.• Creating a ‘performance board’ to track progress against our objectives, enable collaboration within the team, and drive actions to deliver operational improvements.• Gained Lean Practitioner certification from the British Quality Foundation (BQF).

University of Nottingham

BSc (Hons.) Mathematics